Order Tracking Process

We use an automated order tracking and replacement process designed to provide your customers with peace of mind and exceptional service. It keeps them informed about their orders and sends replacements when necessary.

Our order tracking system serves multiple purposes:

1. Tracks fulfillment progress: You'll receive automated reminders with order links if an order remains unfulfilled for an extended period.

2. Monitors shipment updates: Our tracking system keeps tabs on the shipping process, letting us address any shipping delays or delivery problems proactively.

3. Keeps customers informed: In case of delays, shipping interruptions, or delivery issues, we automatically notify customers to keep them updated on their order's progress.

Our default process for initiating free replacements includes:

• If an order shows no shipping updates for more than 7 days, we initiate a replacement.

  • Note: This applies only when an order's tracking does not show any updates for 7 consecutive days. If an order remains stalled for 5 days but subsequently resumes progress, we don't initiate a replacement even if the total shipping time exceeds 7 days.

  • Exception: If an order doesn't receive updates for 3 days after arriving at the destination city/state, we will initiate a replacement.

• If an order is returned to the sender for any reason, including issues like an incomplete address provided by the customer, we'll initiate a replacement once the issue has been resolved.

If you have any questions or wish to make adjustments to your subscriptions' replacement process, please feel free to contact us at sellers@bottomless.com.

If you're looking for instructions on how to manually initiate replacements, please visit this link: Orders Management